Personalized support
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Download a full staff phone list or see staff details below, including bios (click name).
If you need immediate assistance, please utilize our helpdesk.
Leadership
Andy Melick
Chief Information Officer
Andy Melick is an accomplished IT professional with over two decades of experience in the education technology industry. Having served most recently as the Executive Director at NCOCC (North Central Ohio Computer Cooperative) for the last two years, Andy demonstrated exceptional leadership and managerial skills. In this role, Andy spearheaded the organization's IT operations, overseeing the implementation of innovative technologies and ensuring efficient service delivery. Andy has held several roles at NCOCC throughout his time with the organization. He was employed with NCOCC from 2002-2023 until they merged with NEOnet.
In addition to Andy's professional achievements, he also has a passion for travel and fishing. Andy has embarked on extensive journeys, exploring a remarkable 29 countries around the world with his wife Jennifer. This exposure to diverse cultures, landscapes, and people has enriched his global perspective and appreciation for different ways of life
Michele Baker
Director of Human Resources
2012 to Present
Bachelor of Arts in Public Relations and Advertising, Pennsylvania State University
Michele Baker is the Personnel and Communications Coordinator for NEOnet along with responsibilities to the DASL Student Information system and acting as the lead on Roster Verification.
After graduating from Pennsylvania State University in 2008, Michele joined the Smart Solutions team in Beachwood as an Account Manager. Michele worked on educating school districts on the benefits of technology in the schools by performing technology audits, meeting with district Superintendents, Technology Coordinators, and other District Administrators, along with developing content and designs of marketing materials targeting existing and potential clients.
In her spare time, Michele enjoys spending time with her family, especially her husband, Larry, son, Fulton, and daughter, Madison. She also enjoys cheering on her favorite football teams, the Penn State Nittany Lions and Pittsburgh Steelers!
Bonnie Manchester
Fiscal Officer
Bonnie joins the NEONET team bringing over 15 years of ITC experience with her. Prior to that, she worked in the school districts as an EMIS coordinator. The district experience provided the understanding needed to transition to ACCESS as a Student Support Liaison. After five years of providing student support and two complete SIS conversions, she moved over to the Fiscal Services Department. During her time in the fiscal department, she provided support to the districts and was involved in the successful conversion of all ACCESS districts from State Software to the Redesign.
Bonnie grew up in Southington, OH and graduated from Chalker High School. She attended Kent State University for her undergraduate work while raising her family. She continues to reside in Southington with her husband and her family nearby.
Cody Lyons
District Technology Services Coordinator
Cody graduated from The University of Akron with a bachelor’s degree in Computer Information Systems. He brings over 10 years of experience in the IT field to NEOnet. Cody is responsible for coordinating and leading the District Technology Services department. He is committed to assisting our customers to ensure they can deliver the educational experience that their students deserve.
Jason Smith
Business Manager
2017 to Present
Jason Smith is the Business Manager for NEOnet. He is responsible for the day-to-day operations of the facility, and its upkeep. Jason is also responsible for future modifications to the physical building, landscape, and grounds.
Prior to his position as Business Manager, Jason worked with Stow-Munroe Falls City School District as the Director of Buildings and Grounds for 18 years. He also worked at American Greetings WHQ in Cleveland for 4 years as a Building Service Team Leader.
Jason enjoys helping out wherever he can while on the job and loves working in the team oriented culture that NEOnet embodies.
While not at work, Jason likes spending time with family and friends, and listening to music.
Receptionists
Diane Leicy
Receptionist
Diane Leicy has been working in the educational arena for most of her working career. Coming from a family of innovative and creative teachers, she enjoys being a part of the "behind-the-scenes" segment of education and the ever-changing technology it employs.
Her leisure time includes reading, relaxing with music, yoga and the healing arts, enjoying nature and exploring new places, cultures and cuisine, along with skiing, golfing, and spending quality time with her animals, family and friends
Financial Services
Alyssa Green
Accounts Payable Specialist
Alyssa is the Accounts Payable Specialist at NEOnet, and she has a background in customer relationship management. She lives in Harville with her husband, Josh, and their son, Warren. In her free time, she enjoys reading, hosting friends for game nights, and spending time with her family.
Roxanna Bennett
February 2017 - Present
Roxanna Bennett is a Payroll Specialist at NEOnet. Prior to her position, she worked at Nordonia Hills City Schools where she was the Payroll Coordinator. Roxanna has experience in USPS - Uniform School Payroll System, Aesop and Veritime. Roxanna's primary role is to assist with State Software Payroll support.
In her free time, Roxanna enjoys spending time with her family, church, and crafting.
Educational Technology - Ext. 601160
Tamra Dugan
Coordinator of Educational Technology
2015 to Present
B.A. English, Heidelberg College
Tamra Dugan came to NEOnet after spending 13 years in collegiate and school libraries, including Case Western Reserve University, Copley High School, and Twinsburg Middle and High Schools. She has a strong cataloging background and extensive hands-on experience with day to day library operation. Tamra is also passionate about staying on the cutting edge of educational technology from Google to Makerspaces.
Outside of work Tamra enjoys spending time with her husband, Sam, kiddo, L, French bulldog, Malcolm, and her large extended family. Tamra can also regularly be found starting and occasionally finishing numerous crafting projects, completing home renovations, and of course, reading.
Noah Himes
Media Services Senior Specialist
B.A. The Ohio State University
Noah has spent the majority of his career working with libraries. Having worked in Special Collections, Public, and Academic libraries Noah has been committed to ethos of life long learning that libraries represent. Noah comes to NEOnet from the University of Akron’s University Libraries where he helped maintain the library catalog and provided hardware and software support for the library's students, staff and faculty. Prior to that Noah was employed by the Northeast Ohio Regional Library System as the AfterDark Virtual Reference Service Coordinator. The AfterDark Virtual Reference Service provided librarians to staff the statewide online reference service KnowItNow. KnowItNow was the first 24/7 statewide virtual reference service staffed entirely by in-state librarians. KnowItNow was a very successful service, but funding sources were eliminated and the service ended in 2015.
In his free time Noah enjoys spending time outdoors, enjoying the Cleveland dining scene, and watching English Premier League soccer.
Daniel Niessen
Dan has been living in Parma, Ohio since he was about five years old. He loves cats and dogs, playing guitar, reading Sci-Fi and Fantasy novels, movies, corny TV shows, and playing video games. He had a Rottweiler growing up and can't wait to have one again! Some of his favorite books and movies include the Game of Thrones series, World War II movies like Darkest Hour and Saving Private Ryan, and The Office. He attended Baldwin Wallace University, where he earned his bachelor's degree in History and Education and is currently enrolled in a master's program for Educational Technology at Cleveland State University. Dan started his career with ECOT in their Cleveland Office, then moved on to be one of their High School Social Studies teachers. Most recently, he taught high school Social Studies at Invictus High School East Campus.
Ryan McLaughlin
Ryan McLaughlin began his career as a reference and instruction librarian at institutions including Muskingum University and Kent State University. His additional job roles have been virtual course management, cataloging and collection development, and website design and management. At Fortis College, he was also student services coordinator.
In addition to leading an exciting life in libraries, Ryan has volunteered as a crisis counselor, and is a certified tutor. He shares his Kent home with his wife, niece, and a clowder of cats. His favorite fiction author is Terry Pratchett. He enjoys tabletop games, breakfast food at dinnertime, and garden gnomes.
B.A. Miami University
M.L.I.S. Kent State University
EMIS Services - Ext. 601140
Catherine Wright
EMIS Services Support Specialist
2014 to Present
Stark State College of Technology
Catherine Wright is an EMIS Software Support Specialist for Northeast Ohio Network for Educational Technology. She started with NEOnet in 2014 working with shared services for community schools.
Catherine supports the districts in the NEOnet consortium with reporting their student EMIS data to ODE and is also involved with EMIS shared services. She is an active member of the Ohio Association of EMIS Professionals.
Prior to joining the ITC, Catherine was a Support Specialist for Summa Western Reserve Hospital in the Surgical Services Department.
Emily Roberts
EMIS Services Support Liaison
Kent State University
Emily first gained EMIS experience through working at the Summit ESC. She joined NEOnet in 2017 as an EMIS Services Support Liaison where she has the opportunity to support multiple schools with their EMIS needs.
Mary Dolis
EMIS Services Senior Specialist
1982 to Present
Mary has worked at the ITC level for over 30 years and has specialized in EMIS since the inception in 1989. Prior to working at the ITC, Mary worked with Cuyahoga Falls City Schools as a substitute secretary and the City of Akron payroll and accounting department.
Yvonne Fisher
EMIS Services Support Liaison
Yvonne Fisher joined NEOnet in 2022 as an EMIS Services Support Liaison. Yvonne supports NEOnet districts with reporting their EMIS data to ODE. Prior to joining NEOnet, Yvonne was an elementary school teacher at Crestwood Local Schools and an Extended EMIS Support team member at Connect, ITC. She is a graduate of the University of Akron with degrees in Elementary Education and Psychology. She is an active member of the Ohio Association of EMIS Professionals
Sara Skraba
Sara Skraba graduated from the University of Akron. Prior to joining NEOnet, Sara reported Preschool EMIS data for 10 districts working at the Summit Count ESC. Sara is the youngest of 8 children and is married with 3 wonderful sons. In her spare time, she enjoys traveling in their RV and plans on visiting 50 states during retirement.
Sandy Sparr
EMIS Services Senior Specialist
Sandy Sparr is an EMIS Services Senior Specialist. She started her 30 year career in 1992, where she has supported and trained in all areas of EMIS services.
Sandy is married to her husband, Danny. She is a mother of two: son Cody and daughter Allie, and a dog mom. Her greatest joy is being a grandparent. She enjoys time spent with family and friends, football (Buckeyes, Kentucky Wildcats, San Francisco 49ers), and diamond painting.
Alexandra Holowatyj
EMIS Services Support Specialist
Alexandra Holowatyj comes from Global Village Academy where she worked as the EMIS Coordinator for 12 years. She also served as the Assistant Superintendent, Food service Director, and Testing Coordinator, gaining experience in multiple domains of school compliance and reporting.
Renee Eckstine
EMIS Services Support Specialist
Renee Eckstine recently joined the NEOnet EMIS team as an EMIS Support Specialist and EMIS Shared Services liaison working with Warrensville Heights City School District where she will support the district with reporting their EMIS data to ODE. Renee has worked as an EMIS Coordinator since 1994. These years were spent as the EMIS Coordinator at Medina City School District followed by Berea City School District. In addition to EMIS, she has spent the past 12+ years using and training others in the Infinite Campus student software. Renee is an active member of the Ohio Association of EMIS Professionals and has earned certification as Master EMIS Professional and Data Manager. When not working, Renee enjoys spending time with her family, reading, gardening, and traveling
Fiscal Services - Ext. 601130
Lisa Nash
July 2012 to Present
Bachelors of Science, Bowling Green State University
Lisa is a Fiscal Systems Support Coordinator at NEOnet. Her strength is in 3rd party software integration with State Accounting Software. As part of the Fiscal Team Lisa assists in fielding questions related to USAS – Uniform School Accounting System, USPS – Uniform School Payroll System, EIS – Equipment Inventory System, Employee HR Kiosk, and various 3rd party time clock software’s.
Lisa worked at Bowling Green State University as a Business Analyst for the Office of the Bursar where she performed maintenance and training on financial, student, and cashiering systems. During her time at Bowling Green State University she worked on two system implementations and three system upgrades, including addressing interface issues.
Lisa’s experience has provided a distinct impact to the eFinancePLUS (eFP) conversion process. Lisa is the team lead on conversion exports from State Software to eFP data. To date Lisa has completed 6 conversions and has 1 in process.
Lisa also participates in the eFinancePLUS Advisory Committee (eFAC) as the chair. The eFAC group meets on a bi-weekly basis to discuss on going issues with PowerSchool.
Tammy Hamilla
Tammy Hamilla grew up in Ashland and attended Mapleton schools in rural Ashland County, Ohio. She currently resides in Ashland with her husband Chad. Tammy has 3 children and 5 grandchildren. She was with NCOCC since 2008 and was their Treasurer and Coordinator of Fiscal Services.
Tammy’s hobbies include reading, cooking, and furniture refinishing. She is a passionate junk hunter, who can regularly be found at garage sales, antique/2nd hand stores, flea markets and auctions. Her other interest is all-things true crime and is an avid reader of true crime books and watching DiscoveryID, 20/20 and Dateline
Michelle Ingersol
2018 to Present
Michelle joined the NEOnet team as a Fiscal Services Support Specialist in 2018. Prior to working with NEOnet, Michelle spent 19 years with FirstMerit Bank N.A., with a focus on financial growth, risk assessment and customer service. In her free time she enjoys spending time with her family, reading and doing logic puzzles.
Susanne Searl
Fiscal Services Support Specialist
Prior to joining NEOnet, Susanne was employed by an engineering/ construction management company, and she brings over 15 years of experience in administrative, project accounting and contracting.
Susanne has two daughters in college who both graduated from Stow-Munroe Falls High School. In her spare time, she volunteers with a local arts and culture newspaper and as a weekly podcaster discussing current local events and news.
Deborah Burrell-Horn
Fiscal Services Support Specialist
Deb Burrell-Horn graduated from Kent State University with a Bachelor of General Studies. Deb and her family relocated to the area in 2018 and previously worked for Portage County as a Fiscal and Personnel Specialist. In her spare time, she spends time with her family, golfs with her husband Ken, is an avid gardener, and animal lover. When time allows she loves to spend time at their second home in Port Orange, Florida
Austin Kendrick
Fiscal Services Support Specialist
Prior to joining NEOnet, Austin Kendrick spent 2 years in Marketing honing skills in client relations, communication, and business analytics. Always having a knack for technology use, software application, and learning new skills, he is excited to bring his strengths to the team.
In his free time Austin enjoys going out with friends, playing video games, and working out.
Rachel Caudill
Fiscal Services Support Specialist
Prior to joining NEOnet, Rachel Caudill worked in a school district as Payroll Administrator for almost 10 years, along with being a Township Fiscal Officer. Besides working with USPS and USAS software, Rachel utilized HR Kiosk, Frontline/Aesop, and SCView. In her spare time, Rachel manages her family farm; is a 4-H Advisor; serves on a local Camp Board of Directors; and serves as a County Fair Board Director.
Student Services - Ext. 601140
Jennifer Cottrill
Director of Software Services
May 2007 to Present Associates degree from Central Ohio Technical College Bachelor’s degree from University of Phoenix Jennifer is the Student Software Services Director at NEOnet. When she started at NEOnet in 2007 she supported and trained NEOnet’s districts on the DASL student information system along with a providing backup support to the ProgressBook Gradebook application. In July 2013, Jennifer became the coordinator of the best student services team of all the ITCs in Ohio and still continues to specialize in supporting the DASL application, custom report writing, and helping with third-party vendors. Jennifer is married with two boys and has a West Highland Terrier. Jennifer and her family love being outdoors, have completed numerous Metro Parks hiking sprees, and enjoy watching sports together.
Bethany Ladich
Student Services Senior Specialist
2017 to Present
Bethany Ladich is a Student Services Support Specialist for NEOnet with primary responsibilities to the GradeBook and Special Services software. She came to NEOnet from Green Local Schools where she worked as Data Processing/EMIS. She has over 16 years of education experience including her years at the University of Akron.
She enjoys new challenges, problem solving and working with others.
Lori Conrad
Student Services Support Specialist
April 2021 to Present
Lori received a Bachelor of Arts in English from Heidelberg University/University of Akron. Prior to coming to NEOnet, Lori worked with EMIS, Attendance and Truancy for parochial, online, and community schools. In her spare time, Lori enjoys spending time with he family. She has three children: Chalker, Piper, and Thatcher. An avid hockey fan, her favorite teams are the Pittsburgh Penguins and Columbus Blue Jackets.
Janet Hayes
Student Services Senior Specialist
August 2017 to Present
Associate Degree – Cuyahoga Community College
IT – Applied Science / Computer Information
Prior to her position in Student Services supporting Student Information and DataMap, Janet was employed at Software Answers the development company for the ProgressBook Suite as the Product Specialist for 6 ½ years. Janet lead all activities related to the use and training of ProgressBook solutions, from demonstrations through successful implementations. Before joining Software Answers in 2010, she instructed computer classes to elementary students and supported ProgressBook at the school district level. Prior to working in the school district, she worked as a Systems Analyst at LDA Systems, Inc. and provided software consulting development and analysis services to several companies. Janet began her career as a Programmer Analyst at Agency Rent-A-Car where she developed and maintained eight major systems.
In her spare time, Janet enjoys spending time with her family, which includes her husband, Marc, sons Dalton and Riley, daughters Tricia and Jessica as well as her grandchildren.
Denise Marrali
Student Services Senior Specialist
1999 to Present
Jagiellonian University, John Carroll University
Denise is the Special Services Software Specialist at NEOnet. She was part of the initial team of ITC sites that worked with Software Answers to develop the Special Services software starting in 2003. In March of 2005, she assisted in writing the Special Education Grant funded by the ODE to implement the software in NEOnet's member districts. Under her Guidance, Denise has migrated 24 districts, 1 ESC, 2 Digital Academies and 47 Community Schools over to the software. She also provides backup support for the Gradebook software and Special Services EMIS Reporting.
Denise came to NEOnet originally as part of the Fiscal Team, serving the districts with payroll and accounts payable. Prior to working at NEOnet, she worked at Nordonia Hills City Schools in the Treasurers Department for 2 years and as the General Manager in her family restaurant for 17 years. Denise and her husband Angelo, have two grown children and one grandson. In her spare time, she volunteers in music ministry at her church.
Julie Combs
Student Services Senior Specialist
Julie Combs joins the Student Services Team with 4 years of ITC experience. Prior to coming to Neonet, she worked as a Student/EMIS Support Liaison with a focus on the Infinite Campus SIS. She has a passion for helping others and takes pride in providing high level support & training to each school district. In her spare time, Julie enjoys biking, hiking & kayaking with her golden retrieve
Leslie Wiseman
Student Services Senior Specialist
Prior to the NEOnet merger, Leslie Wiseman began working at NCOCC in the Spring of 1995, the same spring in which she earned her associate degree in computer science from North Central State College in Mansfield. Prior to NCOCC, Leslie worked part-time while she attended classes in the Guidance office at Northmor Local Schools assisting in data entry. Leslie has many years of experience supporting StudentInformation, Gradebook, SpecialServices, SameGoal and has occasionally worked in DataMap.
Leslie has been married to her high school sweetheart, Todd, for 27 years and has a 24- year-old son, Jordan and a 22-year-old daughter, Bailey. Leslie is starting her 28th year coaching cheerleading at Northmor High School and loves cheering for the Golden Knights on Football Friday nights. She also loves traveling to Walt Disney World and Destin, Florida with her family
Technical Applications - ext. 601180
Michael Hoffman
Michael graduated from Kent State University with a bachelor’s degree in Computer Information Systems. He is the Technical Applications Support Team Coordinator. Michael and his team are responsible for database and application support as well as third-party extracts for both Student Services and Fiscal Services teams.
Michael lives in Cuyahoga Falls with his wife Val and their three children. He enjoys camping, hiking and golfing.
Steven Foster
Senior Data Integration Specialist
Steven graduated from Cleveland State University. He enjoys spending time outdoors, backpacking, spending time at the beach, developing software, reading a good book, and playing with my dog, a golden retriever named Max.
Technical Services - ext. 601150
Tim Tracy
Systems Support Coordinator
July 2005 to Present Computer Technology
Kent State University
Tim came to NEOnet after serving seven years in various technical positions at Tallmadge City Schools where he also attended school and was part of the TWE (Technical Work Experience) program from his sophomore year until the time at which he graduated high school. He then attended Kent State University while working full time where he obtained a degree in computer technology concentrating his studies on network technology. Tim is primarily responsible for the server infrastructure at NEOnet including server hardware, virtual environment, guest operating systems, email services, storage and backup services. He spends much of his time troubleshooting, maintaining and updating these systems to ensure the best customer experience possible. When Tim isn’t working he likes to maintain an active lifestyle, be it outdoors or in the gym. When the weather is fair you can often find him with his canine companion on one of the many hiking trails in Northeast Ohio or cycling on the Towpath or Metro Parks Bike and Hike Trails. If he’s not being active he likes to take time to relax and in particular enjoys learning about history, science and as you might expect technology. He also enjoys traveling and hopes to visit as many National Parks as possible throughout his life time during these travels.
Joe Prekop
Network Support Coordinator
2017 to Present B.S. Management Information Systems The University of Akron Joe is a senior network support specialist at NEOnet. He is responsible for supporting the NEOnet core network infrastructure. Joe graduated from The University of Akron with a bachelor’s degree in Management Information Systems and an associate’s degree in Computer Information Systems. While attending The University of Akron he worked as a system administrator. Joe joined NEOnet after working 17 years as a network administrator for a local municipality. In his spare time Joe enjoys running, traveling and spending time with his family.
Cyrus Elder
Senior Network Support Specialist
1998-2003, 2008 to Present National Institute of Technology in Cuyahoga Falls, Ohio Cyrus is a Systems Administrator for the NEOnet Technical Services team and brings over 20 years of experience in the IT field to the team. He started at NEOnet as part of the NEOnet Tech for a day program that came into existence in the late 90s. At that time, districts were being outfitted by the Ohio SchoolNet wiring project and found themselves with new district wide computer networks with Internet access and several new technology needs. During this time, Cyrus helped districts setup some of their first district file servers and computer labs. He worked with many district staff, several whom were taking on new roles as Technology Directors or Coordinators for the first time. Having graduated from Green High School, he even found himself assisting some of his former teachers who were now in charge of district technology. In 2003 Cyrus took a position as Assistant Technology Director at Massillon City Schools. At Massillon, he used much of his knowledge gained while working with NEOnet districts to help Massillon improve their district network. During his time there, he helped implement many new technologies which improved the district’s network, saved the district money, and helped work more efficiently. Many of these technologies such as VMware, Cisco VoIP, and Linux have since become mainstays in school districts and data centers over the last 10 years. He returned to NEOnet in 2008 to assume several new roles. He now administers multiple Cisco VoIP clusters for many of the NEOnet member districts, as well as the City of Cuyahoga Falls. He has obtained his OnBase System Administrator Certification and maintains the NEOnet OnBase system which many districts utilize for electronic document archival. Cyrus also assists in maintaining the OpenVMS Alpha system, as well as several applications used by the NEOnet Fiscal department. Additionally, he helps maintain the NEOnet website, as well as several ancillary services.
Ben Claussen
Principal Systems and Site Reliability Engineer
March 2014 to Present
B.S. Computer Information Systems, Summa cum laude
The University of Akron
Ben works as a Technical Software Support Specialist in the Technical Services team at NEOnet. He primarily manages the edge firewall, SCCM, Exchange, and Active Directory related components. Prior to joining NEOnet, he worked for a manufacturing company in Kent, Ohio as the Network Administrator. He has worked as the IT Administrator for the non-commercial WSTB-FM (owned by Streetsboro City Schools) since graduating in 2008, as well as doing IT consulting on the side since graduating from UA in 2012. Among the Technical Team, Ben is most known for writing many scripts to automate complicated tasks, freeing him and other team members to focus on more important responsibilities. He enjoys learning new technologies and continuing to evolve his current programming capabilities. In his spare time he is developing skills in many different web languages such as PHP, HTML5, CSS, AJAX, jQuery, and even integrating such languages with a Powershell-driven API.
Jay Milliron
Senior Systems Support Specialist
Prior to NEOnet, Jay was a Geek Squad Agent at Best Buy where he would troubleshoot client issues. Jay has a wide range of experience as a computer technician. In his spare time, he likes to play games, learn new skills, and spend time with family.
Justice Jones
Senior Network Support Specialist
Justice was eight years old when he discovered his passion for technology. He began pursuing this passion by first enrolling in the Information Technology course at Maplewood Career Center. During his junior year, Justice interned for a Northeast Ohio company where he supported teachers and administrators in multiple school districts, including Tuscarawas, Portage, Stark and Summit. In his free time, Justice enjoys gaming and spending time with his golden retriever, friends and family.
Aly Powell
Project Manager and Communication Specialist
Aly graduated from Kent State University with a Bachelor of Arts in Communication Studies. Prior to NEOnet, Aly worked as a Marketing Coordinator at an IT Managed Services Provider. In her spare time, Aly enjoys hanging out with family, walking her dogs, and gaming.
Tristan Smith
Network Support Specialist
Tristan obtained his Bachelor of Science in Computer Information Systems from the University of Akron in 2015. He spent 5 and a half years working in the Cuyahoga Falls City School technology department. Tristan enjoys exploring the local metro parks with his family and as a recent home buyer stays busy with home improvement projects.
Nate Coffey
Senior Systems Support Specialist
Nate Coffey has always had an interest in technology owing much of that to video games early on, going back to learning how to use a Commodore 64 when he was five years old. By high school, he felt going to Pioneer Career & Technology Center for junior and senior years would help develop the skills needed to work in programming, networking, and systems administration.
Starting his senior year at Pioneer CTC in January 1999 to February 2022, Nate became a Computer Technician before becoming the Systems Administrator for Shelby City Schools for a combined 23 years of service. With many of the skills learned and developed from both Pioneer CTC and Shelby, Nate then became the Chief Technology Officer from March 2022 to June 2023 for North Central Ohio Computer Cooperative (NCOCC) / Heartland Council of Governments before joining NEOnet as part of our merger.
Nate enjoys systems integration and administration as well as providing guidance and insight into technology and cyber security to other organizations and school districts, and in his off hours still enjoys gaming, movies, and cooking
Mark Baughman
Senior Network Support Specialist
Mark Baughman has worked in the IT area for over 29 years. His experience includes Windows desktop & server support, both hardware and software, along with Nortel Meridian PBX’s, Cisco VOIP, VMware, Meraki, and network cabling.
District Technology Services - ext. 601190
Cody Lyons
District Technology Services Coordinator
Cody graduated from The University of Akron with a bachelor’s degree in Computer Information Systems. He brings over 10 years of experience in the IT field to NEOnet. Cody is responsible for coordinating and leading the District Technology Services department. He is committed to assisting our customers to ensure they can deliver the educational experience that their students deserve.
John Gill
Assistant District Technology Services Coordinator
John Gill is a graduate of the University of Akron and has a passion for helping others navigate technology. He has a wide array of experience in information technologies including systems administration, software development, and connectivity. A resident of Stow, he and his wife Robin have raised three sons. John enjoys working with his hands and solving problems.
Eric Spencer
Senior DTS System Administrator
Eric joined the NEOnet team in 2016 as a desktop support analyst. Prior to joining NEOnet he worked for Kent State University part-time as a desktop support specialist for four years. Eric graduated from Kent State University with a bachelor of science in 2015. He is currently assisting Medina County Career Center with all of their tech needs.
Darcy Sentowsky
Desktop Support Specialist
Darcy began her teaching career for the Maple Heights City Schools after graduating from Ohio University in 1990 with a Bachelor of Science in elementary education. During her 21 years there, Darcy also earned a master’s degree in instructional technology from Kent State University and a master’s degree in organizational leadership with principal licensure from Cleveland State University. Darcy then worked as a technology assistant in the Maple Heights City Schools from 2014 to 2018 after being contracted through the ESC of Cuyahoga County. Now, Darcy has been a part of the NEOnet team since 2018 and continues to provide technology support for the Maple Heights City School District.
Cody Crano
Senior Desktop Support Specialist
Cody is committed to providing exceptional service to Stow-Munroe Falls Schools and helping further the learning of students through technology. Prior to joining NEOnet he worked at Geek Squad as a repair technician where he provided tech support for all different kinds of technology. In his spare time, Cody enjoys gaming, cycling and spending time with his friends.
Dustin Stoll
Senior Desktop Support Specialist
Dustin started his technology career at a local manufacturing facility and assisted the system administrator with various deployments. He furthered his knowledge with Geek Squad, expanding his technical skills into mobile devices and computer issues that people face every day. With this foundation working with all types of technology and people, Dustin hopes to solidify his career in the education system; the perfect mix of repairing technology and educating the public about new technologies that will be used to further the learning of students at Stow-Munroe Falls Schools.
Matthew Olah
Senior Desktop Support Specialist
Matthew recently joined the NEOnet DTS team. , he graduated from Columbia High school and the Lorain County Joint Vocational school in 2017. Following his interests in Information Technology, he continued his education through Lorain County Community College and Akron University to strive for a bachelor’s degree in Computer Information Systems - Network Communications. His journey for a bachelor’s degree is planned to be completed in December 2021.
Jacob Seiler
Senior Desktop Support Specialist
Jacob Seiler graduated from Green High School and Portage Lakes Career Center in 2018. After graduating he continued to work at Geek Squad as both a Consultation Agent and an Advanced Repair Agent. After gaining experience both repairing devices and assisting users, he came to NEOnet to broaden his knowledge of enterprise technology and provide a world class experience for those in need of support.
Matthew Linder
Desktop Support Specialist
Matthew is a self-taught Desktop Support Specialist with a CCNA and also has a background in culinary arts. Outside of the professional work Matt enjoys painting, punk-rock concerts, and exercise. Matt also volunteers his time to a local sports league. He also has an extensive converse collection and prides himself on his ability to pair his converse with any outfit.
Matthew Wakeley
Desktop Support Specialist
Prior to NEOnet, Matthew Wakeley worked as helpdesk specialist at Gorman-Rupp and also worked at Ft. Rucker in Alabama supporting foreign military helicopter pilots as an IT Technician. He also spent 20 years as a corrections officer at MCI in Marion Ohio. In his spare time, he enjoys traveling with his wife, video games, astronomy, and storm chasing.
Brandon Farley
Desktop Support Specialist
Brandon Farley graduated from Ellet High School in 2017. He went on to work at Epiphany Management Group to provide quality customer service to their customers. After gaining his initial customer service experience, he went on to work at Geek Squad as both a Consultant Agent and an Advanced Repair Agent, gaining hands-on experience with repair services for numerous devices. He then worked for K-12 Tech, an Indiana based white-glove Chromebook repair company providing repair services for various schools around Northeast Ohio. He has come to NEOnet to expand his knowledge and experience in the IT Field, and continue providing high quality customer support.
Thomas Haddad
Desktop Support Specialist
Ted Haddad started his IT career at an accounting firm and working as an independent web designer. After a brief period out of the technology field, he is excited to return and be a part of the NEOnet team! When not troubleshooting hardware, you can find Ted hiking and biking through the metro parks, or enjoying a night gaming with friends and family.
Directors
Matt Gdovin
Executive Director
Bachelor of Business Administration in Information Systems/Operations Management University of Toledo
Under the direction of the Metropolitan Regional Service Council Board of Directors, the Executive Director is responsible for ensuring the delivery of internet, network, and application service and support to the educational entities associated with the NEOnet consortium as well as overseeing the administration of the NEOnet support staff.
Executive Director, Northeast Ohio Network for Educational Technology, Cuyahoga Falls, Ohio (July 2001 to Present)
Coordinator Fiscal Services. Lakeshore Northeast Ohio Computer Association, Valley View, Ohio (September 1995 to June 2001)
License: School Treasurer, State of Ohio Department of Education
Matthew grew up in North Olmsted and is a graduate of St. Edwards High School in Lakewood, Ohio Matt has lived in Toledo, Lakewood, Chargin Falls, and Twinsburg. He currently resides in Highland Heights with his wife Heidi and 2 children, Connor was born in 2003 and Jillian was born in 2006. Connor and Jillian both attend Mayfield City Schools.
Matthew has coached both youth travel baseball and basketball and is a member of St. John's Lutheran Church. His hobbies include coaching, supporting Cleveland sports teams, golfing, and reading books. His favorite authors are Patrick Lencioni and Jim Collins.
Christopher Zolla
Assistant Director/CTO
1999 to Present
University of Akron
Assistant Director - NEOnet - Northeast Ohio Network for Educational Technology (2000-Present)
Technology Support Liaison - Northeast Ohio Network for Educational Technology (1999-2000)
Technology Support Liaison - Cuyahoga Falls City Schools (1998-1999)
Christopher spent most of his childhood in Connecticut with his parents and two brothers, but graduated High School in Collier County Florida. After attending Florida State University for two years he transferred to the University of Akron to complete his Bachelor's in Management Information Systems. He currently lives in Green Ohio with his family of seven.
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